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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 5	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 6	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 7	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 8	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which model can be used for ABAP cloud-native development?

A. ABAP RESTful Application Programming Model
B. The SAP S/4HANA Cloud Extensibility Model
C. The ABAP Cloud Development Model

Answer: A

NEW QUESTION # 18
What do you have to consider when you are using the Data Workbench?

A. Additional configuration needs to be defined in the fine-tuning area.
B. Using the Data Workbench requires an additional license.
C. Templates are used to update existing data records.
D. Using the Data Workbench requires the activation of a scoping item.

Answer: B,D

NEW QUESTION # 19
What can you use to create tickets based on conditions?

A. Activity planner
B. Workflow rule of type Action
C. Maintenance plan
D. The Ticket Creation action in the Tickets work center

Answer: B

NEW QUESTION # 20
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Standard reports
B. Data sources
C. Custom reports
D. Web service message monitoring
E. Interactive dashboards

Answer: A,C,E

NEW QUESTION # 21
Which of the following describes how permissions work in SAP Service Cloud?

A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
B. You can decide if the access rights should override any defined restrictions for each view.
C. Unrestricted access rights override any restrictions you have defined.
D. Restricted access rights override any unrestricted access you have defined.

Answer: C

NEW QUESTION # 22
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